1. Hotel Hanoi City Palace

    Hotel Hanoi City Palace

  2. Hanoi Accomodation and Tours

    Hanoi Accomodation and Tours

  3. Halong bay tours

    Halong bay tours

  4. Hanoi Hotel Tripadvisor

    Hanoi Hotel Tripadvisor

  5. Hanoi Hotel Vietnam

    Hanoi Hotel Vietnam

  6. Hanoi Hotels Old Quater

    Hanoi Hotels Old Quater

  7. Halong Bay Cruises

    Halong Bay Cruises

  8. Sapa Tours

    Sapa Tours

  9. Hoa Lu Tam Coc, Ninh Binh Tours

    Hoa Lu Tam Coc, Ninh Binh Tours

Terms & Conditions

Booking Conditions of Hanoi City Palace Hotel.com
Please take the time to read and understand the conditions of booking set out below prior to booking a trip with Hanoi City Palace Hotel. We strongly recommend that you also read the Trip Notes relating to your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.
 
1. Validity
Dates and prices are valid from 01 January 2016 until 31 December 2016. Beyond 31 December 2016 dates, itineraries and prices are indicative only.
 
2. Deposit requirement
You are required to pay a non-refundable deposit of (up to) 70 % for your booking to be confirmed (please note that special deposit requirements apply for some trips and promotion type). If your booking is made within 15 days of the travel date then the full amount is payable at the time of booking.
 
3. Acceptance of booking and final payments
Acceptance of your booking will be confirmed by us in writing. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the booking cost is due 15 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled. In addition to the booking cost you may also be required to pay a kitty as specified for the booking you are taking.
  
CANCELLATION POLICY IN CASE OF FORCE MAJEURE 
Hanoi City Palace Hotel.com commits to provide you a simple and efficient refund policy which is applied as follows
1. The bad weather condition  
2. The order of local authority    
3. Emergency situations
 
Hanoi City Palace Hotel.com has the right to cancel the booking immediately and we will refund you in case of:
- Direct booking through in charge staff of Hanoi City Palace Hotel or via Hanoi City Palace Hotel.com, we will process the refund in cash immediately when visiting our office 106 Hang Boong Street, Hanoi city, Vietnam
- Booking through Hanoi City Palace Hotel’s authorized Travel Agents or Online Travel Agents, refund will be settled where you book the trip.
Cancellation refund is only valid for the services organized by Hanoi City Palace Hotel.com Other services organized by you are NOT refundable.
 
A. Check-in/out Policy:
- Check in: from 14:00;
- Check out: no later than 12:00;
- Early check-in: subject to room availability.

B. Late check-out policy:
- Late check-out is subject to room availability
- 12:00 to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge

C. Guarantee Policy:
- A valid credit card and first night room charge will be deposited upon booking;
- For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
- Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

D. Children Policy:
- Child under 5-year old: free of charge.
- Child from 5-year old to under 12-year old: surcharge $10/person/room/night.
- Child from 12-year old or extra Adult: surcharge $15/person/room/night.
 
E. For Accommodation
- Cancelation/amendments is made 3days prior to the check in date, => No Fees will be charge
- Cancellation/Amendments is made within 48 hours, including reservations made within 48 hours of your arrival, =>1st night’s room rate and tax will be charged
- In case of no-show, => 1st night’s room rate and tax will be charged

4. Inclusions
The price of your booking includes:
• Dual split-type air-conditioning
• Restaurant
• Artfully furnished & equipped rooms
• Noise-free rooms with soundproof glass windows
• In-room computer with free internet access
• Wi-Fi & broadband internet access throughout the building
• LCD wall mounted cable TV
• Shower / Sauna bathroom
• Scanner, Color printer & Photocopier
• Extra bed & Baby cots available
• Daily English newspaper
• Daily housekeeping
• 24-hour security, reception & IT support
• Baggage storage
• Message, postal & courier support
• Safety deposit box
• Travelers check, credit cards accepted
• Foreign currency exchange

5. Exclusions
The price of your does not include:
• Kitty as specified in the booking notes
• airport transfers, taxes and excess baggage charges unless specified
• meals other than those specified in the Booking notes
• Visa and passport fees
• Travel insurance
• Optional activities and sightseeing and all personal expenses
Contact Hanoi City Palace Hotel for further information
Email: booking@hanoicitypalacehotel.com (Phong Pham)